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Contact & help
Questions about a product or an existing order? Find the right place to get in touch.
For catalogue, availability and process enquiries, contact the eRxsure support team. Include the product name and strength if relevant.
customers@erxsure.comPlease don’t attach prescriptions or sensitive medical information to email.
Order tracking is available on the current eRxsure store. Keep your order reference handy when contacting support.
Track on the current storeThis link takes you to the existing erxsure.com website.
Our new catalogue focuses on dermatology, starting with topical creams and gels and oral capsule formulations. You can explore product names, ingredients, strengths, and manufacturers in one place.
Search by the brand or ingredient name on your prescription. You can include the strength and form, such as ‘tretinoin 0.05% cream’. Check all of those details with your prescriber; a search result is not a treatment recommendation.
Prescription requirements depend on the medicine and your location. Check with your prescriber and our support team before ordering. The prescription guide explains which details to have ready.
This storefront is currently a catalogue preview. Online ordering, payment, and secure prescription submission are not yet available here. If you have an existing order, visit our help page for the current store’s tracking link.